Some languages, such as Thai, have exaggerated ascenders, descenders, and diacritics in their alphabets. iOS does not always render these languages accurately.

JW Language is compatible with the following devices:

• iPhones, iPads, and iPods running iOS 12.0 or later

Support for the following devices is not planned:

• iPhones, iPads, and iPods running iOS 11 or earlier

• Previous versions of JW Language mute the audio if the device’s ringer is turned off. Please update JW Language on your device to ensure that you have the latest version.

• Check if you have turned off audio using the mute button within the app. If this is the case, turn it on.

• Ensure that your device volume is turned up.

In the Home tab of the main menu bar, tap Settings, then tap the icon next to Global Playback Speed to switch between three audio speeds.

Audio in the Grammar feature uses the text-to-speech feature of your device. By default, iOS has low-quality audio for text-to-speech (TTS). It is possible to download enhanced audio for TTS. In your device’s Settings App, go to General > Accessibility > VoiceOver > Speech. For more information, visit https://support.apple.com/en-us/HT202362.

Your primary language is the language you already know. During the setup process, tap Primary Language to choose your primary language.

See also: How do I change my primary language?

Tap Settings in the main menu, then change your primary language under the Primary Language menu option.

Your target language is the language you desire to learn. During the setup process, you are prompted to select the language you would like to learn.

See also: How do I change my target language?

Choose another target language from the language selector.

See also: Can I have more than one target language?

Yes, you can install multiple target languages. Tap the language selector, then choose an additional target language.

See also: How do I change my target language?

Tap the menu next to a word, phrase, or picture, then tap Add to Collection. Tap Create New Collection to create a custom collection and enter its name. When you add phrases to a collection while connected to the Internet, the audio is automatically downloaded to your device for offline use.

Tap the menu button next to an item in a collection to copy or remove the item. Move the item’s drag bar to reorder the items in the collection.

Within a collection, tap the Start Activity button to view the list of activities:

• Look: Guess the translation of a phrase from multiple choices

• Match: Select matching pairs of words and pictures, or matching pairs of words and their translations

• Listen: Play a phrase and choose the correct translation

• Flash Cards: Guess the translation of phrases before revealing the answer. Change the playback speed by selecting the speed icon. Tap the audio icon to turn the audio playback off or on.

• Audio Lessons: Listen to a collection of phrases. Tap the Edit button on the sequence bar to choose a suggested sequence or create your own custom sequence.

Yes. Tap Settings in the main menu, then use the switch next to Show Romanization to turn Romanization off.

Text content is always available, even when you are offline. While connected to the Internet, tap a phrase to stream its audio content. To download audio and video content for offline use, tap the download icon. To download all audio and video content for a target language, navigate to the language selector and tap Download All next to the target language.

Yes, you can create a backup of your collections and history. In the Settings menu, choose an option under Back Up and Restore. If you already have a backup file, you can restore your collections and history at any time. If you restore a collection with the same name as a collection on the device, the collection on the device is overwritten.

A friend who is familiar with JW Language may be able to help you. If not, please contact our nearest branch office.